Reviews

from our CUSTOMERS near West Sacramento!

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  Todd did a great job! Kept me informed, and exceeded my expectations!

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  Even without an appointment, Nissan of Sacramento was ready to provide the service I needed for my vehicle. I was very impressed with the attention I received from the Service Advisor Travis Mancera.

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  The advisor, Sara Dixon, who helped me during my visit was super helpful and professional. I will request her on my next visit. THANK YOU SARA!

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  Great experience!! Love the staff there!! Love my car!!

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  The service here is friendly. Definitely a great atmosphere and clean. I went in for a simple oil change and they noticed some issues with my vehicle. They didn't pressure the sale, just brought them to my attention which was nice. Trevor was the service advisor I had the pleasure dealing with on two separate occasions.

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  Kristina Albiani was prompt, courteous, and professional from the time that I pulled into the service bay until I left. She came out and greeted me promptly. She took care of my service needs, gave me an estimate on the time for repairs, and got me a rental car.

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  It was a great experience. The service staff was very helpful and very knowledgeable of what I needed to have my car repaired. Service was very prompt and extremely pleasant customer service.

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  Great experience!! Love the staff there!! Love my car!!

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  We pretty much knew what we wanted. We were pre-qualified. But our rep Charles went above and beyond to help us out. He was in contact with us before we went in. He answered all our questions. We went on a couple test drives. We ended up getting the showroom vehicle, with only 7 miles on it. Financing was smooth. We walked out with a vehicle we love at a great rate! Would totally recommend to friends & family!

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  Our experience was great! We met with Luis since we were offered to participate in the Upgrade Program, and he helped us with the best of his abilities! We weren’t sure we would be able to walk out the shop with a new car, but he and Ron made it possible! They were extremely friendly, helpful, and truly surpassed our expectations! We would definitely recommend this branch to our family and friends.

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  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience.

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  My sales person, Jamar went over and beyond. He is the consummate sales person. He wasn’t pushy, wanted to make sure I could get into something I could afford and be happy with my purchase for years to come. I cannot even speak highly enough about him. I will always come back to Nissan of Sacramento.

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  Had a successful resolve of my problem. Travis the service rep did a great job helping me understand what needed to be done and even resolved a couple of glitches I was dealing with.

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  Karl Guidotti did an excellent job taking care of all our needs at Nissan of Sacramento. Our car decided to die on the way to Mt Shasta, and he was able to put us back on the road while assessing our car in no time. Thank you for the fantastic service!

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  The staff went above and beyond to make sure all of my needs were met and also made it clear that they wanted me to be totally satisfied in my purchase. So whatever they needed to do to make sure it was right they did made me feel as if I knew them for years.

• 

  Excellent customer service! Got an appointment for service/repair immediately. Repair was completed promptly and my car was spotlessly clean when I picked it up. The cost was extremely fair and reasonable for the services rendered. Everyone I spoke with was friendly, professional and answered all of my questions. Can't say enough!!

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  Went for an oil change and the service team treated me so well I almost felt like a king. The talked to me with respect, explained the process that would take place, they even gave me a ride home so I didn’t have to wait in the lobby. When I got my car back they told me what needed attention now, what would need attention soon, and what was still good. Great job team!

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  they were able to fit me in at 3pm when I had to cancel my original appointment for 10am. wait time was about 2 hours for an oil change, but they did offer a free shuttle which is a nice feature and one I may use in the future. great service from service and parts. thank you.

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  I worked with Travis. He is knowledgeable and personable. I also found their service prices to be comparable to non-dealer prices so I will be returning to them for my Nissan services. I highly recommend Maita Nissan. They have always treated me very well.

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  they were able to fit me in at 3pm when I had to cancel my original appointment for 10am. wait time was about 2 hours for an oil change, but they did offer a free shuttle which is a nice feature and one I may use in the future. great service from service and parts. thank you.

• 

  I really enjoyed working with Christian Pagnia. We visited a few Nissan dealerships before finding Christian at Nissan of Sac, and we knew right away it was a good fit. He was truly authentic and had the patience to answer all of our many questions... as we are first-time buyers of a new car. We really appreciated his ability to meet us where we were, and help us every step of the way.

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  I loved the upfront honest approach and no pushing. Charles listened to me and provided the car I wanted at the price I requested. He made the experience relaxed and comfortable..

• 

  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience.

• 

  Our experience was great! We met with Luis since we were offered to participate in the Upgrade Program, and he helped us with the best of his abilities! We weren’t sure we would be able to walk out the shop with a new car, but he and Ron made it possible! They were extremely friendly, helpful, and truly surpassed our expectations! We would definitely recommend this branch to our family and friends.

• 

  Hands down the best dealership ever! Everything from purchasing to getting it serviced. Kristina in the service department is AMAZING. She deserves it all from making me feel comfortable about getting my new seats installed to listening to any complaints I had and solving it without question. That girl deserves a raise and a promotion she is outstanding!!!!

• 

  My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service.

• 

  Excellent customer service! Got an appointment for service/repair immediately. Repair was completed promptly and my car was spotlessly clean when I picked it up. The cost was extremely fair and reasonable for the services rendered. Everyone I spoke with was friendly, professional and answered all of my questions. Can't say enough!!

• 

  Karl Guidotti did an excellent job taking care of all our needs at Nissan of Sacramento. Our car decided to die on the way to Mt Shasta, and he was able to put us back on the road while assessing our car in no time. Thank you for the fantastic service!

• 

  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience. I will definitely buy my future car from them and also I would recommend to all my friends, family, colleagues and whoever ready this review.

• 

  I really enjoyed working with Christian Pagnia. We visited a few Nissan dealerships before finding Christian at Nissan of Sac, and we knew right away it was a good fit. He was truly authentic and had the patience to answer all of our many questions.

• 

  With Social Distancing during pandemic service was excellent checking in , waiting lounge and check out

• 

  Great service my experience was great

• 

  Trevor Mecerna was very helpful and went far beyond my expectations with the level of personalized service he provided.

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  Carlos has provided my family and I the best customer service in the past several years. Just this last Friday February 22nd assisted my parents on their new car purchase and made the whole experience smooth for them. Thank you for providing outstanding service delivery to us the customers and for speaking our language. Muchas gracias

• 

  They were very attentive and listened to all my concerns and needs and went above my expectations.

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  Always pleasure to work with. Service advisers Todd, Drew, Jan, Joseph and Esteban always taking a good care of my fleet that helps me to grow my business. Service Manager AJ and service director Cort are great people and are always very professional. Big thanks to girls from the front desk, Yumari, Faye and Marielba. Look forward to work with you again.

• 

  He was very personable and was patient with me since this is my first lease. He also didn't try to take advantage of me and listened to my budget and found a way to fit that budget without me having to alter it.

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  I got into the Versa and immediately he explained every detail on dashboard, how the car starts, sensors around the car and showing me. I wanted to take a test drive and we did. Tou was very professional, kind, personable, making sure that I was informed on every detail in the workings of the car to the purchase of the car. I felt very comfortable with the whole experience. I would recommend him to everyone. Great customer service is hard to come by these days.

• 

  My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service. I went in today and they checked my car, which they did have the part I need. Todd was very helpful through my first time experience with them, he was very gentlemanly and professional!

• 

  Your team was most helpful. The set up to insure COVID protocols were upheld was the best I’ve seen. Your team took good care of me. I live in Reno, but I have family in Northern California. I’ll send them your way if I can.

• 

  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience. I will definitely buy my future car from them and also I would recommend to all my friends, family, colleagues and whoever ready this review.

• 

  Hands down the best dealership ever! Everything from purchasing to getting it serviced. Kristina in the service department is AMAZING. She deserves it all from making me feel comfortable about getting my new seats installed to listening to any complaints I had and solving it without question. That girl deserves a raise and a promotion she is outstanding!!!!

• 

  Customer service was great. I had an appointment at 730am, and it was fast and easy, i was leaving on the shuttle before 8am. Julie (the shuttle lady) so nice. Highly recommended.

• 

  My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service. I went in today and they checked my car, which they did have the part I need. Todd was very helpful through my first time experience with them, he was very gentlemanly and professional! After they took my car, they had someone took me back home which I don’t need to worry about sitting there for couple hours. Then about two hours, they have my car done and cleaned! I love it! Also during this COVID-19, they have hand sanitizer everywhere! This is my favorite Nissan dealership so far, definitely will come back to them again! Great store!

• 

  I had a great experience! Carlos was amazing and made everything as pain-free as possible. He took into account that I have previously had terrible experiences at dealerships and he took extra time to make sure that everything would work out with Nissan and ensured no clerical mistakes. He was very personable and was patient with me since this is my first lease. He also didn't try to take advantage of me and listened to my budget and found a way to fit that budget without me having to alter it.

• 

  I've been a customer of Nissan of Sacramento since 2012 with the Service Department, and on September 15, 2020 I decided I would go look for a new car. I knew exactly what I was looking for a 2020 Versa. A Salesman came out and it was Tou Lee Kong. He introduced himself and I did the same, he asked me what I was looking for and I told him. I got into the Versa and immediately he explained every detail on dashboard, how the car starts, sensors around the car and showing me. I wanted to take a test drive and we did. Tou was very professional, kind, personable, making sure that I was informed on every detail in the workings of the car to the purchase of the car. I felt very comfortable with the whole experience. I would recommend him to everyone. Great customer service is hard to come by these days.

• 

  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience. I will definitely buy my future car from them and also I would recommend to all my friends, family, colleagues and whoever ready this review.

• 

  Both the ease of making an appointment and the subsequent service are excellent. I would definitely purchase a new car from Sacramento Nissan if/when I purchase a new car but being elderly and my car still like new, I doubt I'll be purchasing another new car. I will, however, continue the maintenance of my Nissan with Nissan of Sacramento. The service personnel are very friendly, they explain the service needs and options clearly, and answer questions thoroughly. I'm a happy customer.

• 

  Came for the Chademo. It was available.

• 

  Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience. I will definitely buy my future car from them and also I would recommend to all my friends, family, colleagues and whoever ready this review.

• 

  I bought my car brand new In 2015. I do all of my maintenance is there in the service center. I have always had nothing but great things to say about this company. They usually take care of me very well informed me with all of my issues and never pressure me to do anything.I will continue going to this place and servicing my vehicle

• 

  Drew was my service rep. He explained everything thoroughly. The service took less time than I had expected. The building is very clean and the personnel are friendly and polite. Sadly, due to the pandemic, there was no coffee! I survived.

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  After they took my car, they had someone took me back home which I don’t need to worry about sitting there for couple hours. Then about two hours, they have my car done and cleaned! I love it! Also during this COVID-19, they have hand sanitizer everywhere! This is my favorite Nissan dealership so far, definitely will come back to them again! Great store!

• 

  The service department staff and shuttle service driver was very friendly and professional.

• 

  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

• 

  My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service. I went in today and they checked my car, which they did have the part I need. Todd was very helpful through my first time experience with them, he was very gentlemanly and professional! After they took my car, they had someone took me back home which I don’t need to worry about sitting there for couple hours. Then about two hours, they have my car done and cleaned! I love it! Also during this COVID-19, they have hand sanitizer everywhere! This is my favorite Nissan dealership so far, definitely will come back to them again! Great store!

• 

  Trevor was very friendly and efficient. Made sure I understood every step of the process to get my car serviced. Thank you

• 

  Yes, Hector took me home! He expressed on several occasions that he was concerned about me as the customer and providing me with outstanding customer service, in which he definitely carried out!!! I also shared Hector's customer service performance with me, to the assistant manager, since the manager was not there. I really appreciated Hector's overall customer service with me, his friendliness, kindness, patience, thoughtfulness, and willingness to take care of my immediate needs as well. This is the dealership that I will be doing business with. Also, may I add that I was much closer to the dealership in Elk Grove, California, but choose to have my car towed to Nissan Of Sacramento, because of the prior customer service that I have received!!! Thank you for allowing me to share about my most recent experience at Nissan Of Sacramento, with the Service Advisor, Hector!!! Blessings to All!!!

• 

  First spoke with Charles @ Nissan of SAC on the phone then met him for test drive. He listened to what I wanted in a car and showed me a few cars that met with what I wanted. We discussed what color I wanted and what options. I test drove a Sentra and loved it. Charles stayed in touch with me by phone and in person all through my purchase of the card that I wanted and on the day I picked it up, I was in and out of the dealership in less than an hour. Thoroughly enjoyed working with Charles and the staff at Nissan of SAC and highly recommend them.

• 

  This place is not your ordinary car dealership, they don’t attack you when you arrive, they don’t push you into anything, and they don’t run your credit a million times just to get you approved ( huge plus since each time you send/run it’s a hard inquiry that lasts for 3 years) I will definitely return!!! And I am now a Nissan LOVER! Jamar is the best sales person I’ve ever worked with and their billing department, Christiana and Jason are so sweet and quick! I love this place

• 

  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

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  Brought my car in today to have it serviced for a recall, as well as some other maintenance and I just want to give a shout out to Hector in the service department. Ultimate professional, outstanding customer service! Even got an Uber for my wife and I when the shuttle was taking too long. He is an absolute asset to this team! I might even start coming here instead of my regular mechanic.

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  Even through this COVID-19 Pandemic they still was friendly personable.

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  Ms. Kristina Albiani was my Service Advisor and she was remarkable. I observed how quickly and efficiently she handle my situation with my extended warranty company. She took initiative to figure things out. I am very impressed with her outstanding customer service. She went far and beyond to get the job done. She has the qualities in her to be an Office Manager. (in my opinion) The guys in parts; whom ever fixes the vehicles are outstanding as well. very courteous, very caring about the customer. Not to mention the gal(s) that answer the phone at Nissan. Also very professional and caring. To the Nissan Manager and or President you have a GREAT TEAM at Nissan of Sac on Auburn Blvd. Thank you

• 

  This is the dealership that I will be doing business with. Also, may I add that I was much closer to the dealership in Elk Grove, California, but choose to have my car towed to Nissan Of Sacramento, because of the prior customer service that I have received!!! Thank you for allowing me to share about my most recent experience at Nissan Of Sacramento, with the Service Advisor, Hector!!! Blessings to All!!!

• 

  My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service. I went in today and they checked my car, which they did have the part I need. Todd was very helpful through my first time experience with them, he was very gentlemanly and professional! After they took my car, they had someone took me back home which I don’t need to worry about sitting there for couple hours. Then about two hours, they have my car done and cleaned! I love it! Also during this COVID-19, they have hand sanitizer everywhere! This is my favorite Nissan dealership so far, definitely will come back to them again! Great store!

• 

  Jamar was great! Very knowledgeable about the entire process which made me feel extremely comfortable with my purchase. He also made sure I understood everything and answered all my questions. One of the most comfortable car experiences I’ve ever had!

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  Ms. Kristina Albiani was my Service Advisor and she was remarkable. I observed how quickly and efficiently she handle my situation with my extended warranty company. She took initiative to figure things out. I am very impressed with her outstanding customer service. She went far and beyond to get the job done. She has the qualities in her to be an Office Manager. (in my opinion) The guys in parts; whom ever fixes the vehicles are outstanding as well. very courteous, very caring about the customer. Not to mention the gal(s) that answer the phone at Nissan. Also very professional and caring. To the Nissan Manager and or President you have a GREAT TEAM at Nissan of Sac on Auburn Blvd. Thank you

• 

  Almost blew out of this place but Dion pulled everything back together. Ended up being one of the most pleasant car buying experiences. I know my daughter and granddaughter are going to enjoy their new Altima. Thanks for everything Dion!

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  I want to thank Luis of Nissan of Sacramento for making my first car purchase happened. He was very courteous and helpful with the process. Him and his team treated me with the utmost respect and friendly attitude even for a young buyer like myself. Will definitely refer all my friends and family to him and the Nissan team.

• 

  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

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  This is the dealership that I will be doing business with. Also, may I add that I was much closer to the dealership in Elk Grove, California, but choose to have my car towed to Nissan Of Sacramento, because of the prior customer service that I have received!!! Thank you for allowing me to share about my most recent experience at Nissan Of Sacramento, with the Service Advisor, Hector!!! Blessings to All!!!

• 

  I bought my car here, and I haven't wanted to go anywhere else! Great service every time. Always willing to explain my inspections with me. And the service is up to my overly high expectations. :)

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  My son bought his first new car...good experience.

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  I had a great experience with drew poppler, in the service department. Drew was so polite the whole time with making sure my 2017 Nissan Rogue was fixed. This Nissan is the best Nissan to go too! Ask for drew you’ll love the guy.

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  I had to have a major repair, transmission replacement. The repair management that I worked with understood that I was working with Nissan Corporate for help with the $4,000 and communicated with them, and me, in a quick and professional manner. Once it was determined that the repair would be done they gave me updates whenever there was news or a change. And, finished my car early! When I came in to pick up my car the cashier and outside staff were also friendly and helpful! Plus, I noticed later that day while driving that they had cleared the message lights on my dash for my tire pressure. This was an awesome experience.

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  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

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  Jamar was great! Very knowledgeable about the entire process which made me feel extremely comfortable with my purchase. He also made sure I understood everything and answered all my questions. One of the most comfortable car experiences I’ve ever had!

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  My son bought his first new car...good experience.

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  I took my 04 Titan in for an exhaust leak repair. Other shops told me replacing the cracked headers was the only fix but Nissan of Sacramento said they have had great success repairing instead of replacing saving their customers over $2000. Since I saved so much money I had a few more problems repaired while there. It was nice to have a friendly, efficient service department open in these trying times with the Shelter in place in effect.

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  Ej service manager is extremely nice and pleasant he makes sure that you are well taken care of also the staff are also very nice and helpful never that i was on long hold efficient in calling you back ASAP and Ive already gotten 2 cars from this location and was also very reasonable in pricing. I would love to come back at this location and hopefully purchase a new car with them:)

• 

  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

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  I had a great experience with drew poppler, in the service department. Drew was so polite the whole time with making sure my 2017 Nissan Rogue was fixed. This Nissan is the best Nissan to go too! Ask for drew you’ll love the guy.

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  Jamar was great! Very knowledgeable about the entire process which made me feel extremely comfortable with my purchase. He also made sure I understood everything and answered all my questions. One of the most comfortable car experiences I’ve ever had!

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  They were able to get my car in right away without an appointment. During their all points check up, they discovered that my car needed windshield wiper blades. I was glad that they reminded me about the blades and had new ones installed.

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  My son bought his first new car...good experience.

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  I had an excellent experience AGAIN at Nissan. I haven't been disappointed at all since I purchased my 1st Nissan in 2017. Service from your repair department, and sales personnel have always been friendly and helpful. Thank you!

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  It was a nice experience. Fred Howell was very nice and patient during the process. He answered all my questions and gave me all the details I needed to know about the deal. Then in the financing office K. Cooper was very nice too. He explained every single document before I signed them even though he had a few people waiting to sign their contracts.

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  Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

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  Many thanks to Cooper Campbell for the help buying a pre owned vehicle. We were under duress to buy a new to us vehicle after an accident that left our truck inoperable. He was extremely helpful and we are so thankful for the professional and friendly service. Highly recommended. 👊✅